E shuttle can be coupled with an IVR to provide data on a network. Eshuttle support two types of IVR.

1. Network IVR

2. Visual IVR designer tool

Product Features

Designer Tool
Menu Tree
Language support
Integration with backend billing application for relaying customer balance and other plan details
Integration with backend CRM
Asterisk Text to Speech Integration
Routing to Agent
Multiple call flows
Reports

IVR USP

Access to complete IVR based services like complaint lodging, enquiry and payments etc
Self-sustainable model for rollout of other services
Dissemination of information to a larger number of people at a short time
Reduction of average service processing time and cost for services
Increased transparency in the delivery system
Increased Value Added Services and Information Services on Mobile
Storage of Data over cloud
TRA Complaint filtering for CLI
Text to Speech Conversion

Broadcast Voice from a web based systems. Using web based application client can access features like phone book, See stats, MIS etc.
Access the online portal from any place office or home
Call Logs
Extended user creation

Broadcast voice using HTTP protocol by calling VXML
Can be used with any CRM or ERP
Can be integrated with any database using stored procedure
Real time Call alerts containing information pertaining to finance, operations, administration, inventory etc

Here we have used Apstel as designer tool. It helps in generating the flow & nodes. The entire IVR system trigger is controlled by Asterisk server