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IVR Module offer connectivity over voice to broadcast information from the system.

E shuttle can be coupled with an IVR to provide data on a network. Eshuttle support two types of IVR.

1. Network IVR

2. Visual IVR designer tool

Product Features

  • Designer Tool
  • Menu Tree
  • Language support
  • Integration with backend billing application for relaying customer balance and other plan details
  • Integration with backend CRM
  • Asterisk Text to Speech Integration
  • Routing to Agent
  • Multiple call flows
  • Reports
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  • Access to complete IVR based services like complaint lodging, enquiry and payments etc
  • Self-sustainable model for rollout of other services
  • Dissemination of information to a larger number of people at a short time
  • Reduction of average service processing time and cost for services
  • Increased transparency in the delivery system
  • Increased Value Added Services and Information Services on Mobile
  • Storage of Data over cloud
  • TRA Complaint filtering for CLI
  • Text to Speech Conversion
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Using online systems

  • Broadcast Voice from a web based systems. Using web based application client can access features like phone book, See stats, MIS etc.
  • Access the online portal from any place office or home
  • Call Logs
  • Extended user creation
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Using API

  • Broadcast voice using HTTP protocol by calling VXML
  • Can be used with any CRM or ERP
  • Can be integrated with any database using stored procedure
  • Real time Call alerts containing information pertaining to finance, operations, administration, inventory etc
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Tool used

Here we have used Apstel as designer tool. It helps in generating the flow & nodes. The entire IVR system trigger is controlled by Asterisk server

Technical Architecture